Terms and Conditions

For purposes of these Terms:

“Royal Cards Jo,” “we,” “us,” or “the Company” means Royal Cards Jo LLC.

“Website” means the Royal Cards Jo website and all related electronic pages and services.

“User” or “Customer” means any person who visits the Website, creates an account, places an order, purchases a product, or uses any of our services.

“Account” means a user account registered on the Website.

“Digital Products” means all products and services delivered electronically, including digital gift cards, codes, prepaid cards, game top-ups, digital balances, services related to games, platforms and applications, and any other digital products we make available.

“Supplier” means any third-party supplier, distributor, or provider from whom we obtain digital products or services.

Royal Cards Jo sells and distributes digital products and services, including gift cards, digital codes, game top-ups, digital balances, and other digital products.

All products we provide are digital products or services delivered electronically. We do not ship physical gift cards or physical products.

We source our products from suppliers and distributors and make them available directly to our customers.

Royal Cards Jo is not a marketplace that allows individuals or independent sellers to list products for sale, and we do not receive customer funds on behalf of independent sellers.

Certain products may be issued or managed by third-party companies or platforms. Their use may also be subject to the terms, conditions, and restrictions established by the relevant issuer or service provider.

Some products or services may require the creation of a Royal Cards Jo account.

When creating an account, the user must provide accurate, complete, and current information.

The user is responsible for maintaining the confidentiality of account login credentials and passwords and, to the extent permitted by law, for activity conducted through the account.

You may not use another person's account without authorization.

If you know or suspect that your account has been accessed without authorization, you should change your password and contact us as soon as possible.

We may require verification of an email address, phone number, or other information for account security, fraud prevention, compliance with legal requirements, or requirements imposed by payment service providers.

Before confirming an order, the customer is responsible for reviewing all product details, including the product name, value, currency, applicable country or region, compatible platform, and any terms or restrictions shown in the product description.

Once an order is submitted and paid, it is processed subject to payment status, product availability, verification requirements, and security checks.

Submission of an order does not by itself guarantee final acceptance or delivery.

We may reject or cancel an order if:

• The product is unavailable;
• Payment cannot be confirmed or verified;
• There is an obvious pricing or product-information error;
• Information provided is inaccurate or insufficient;
• There are reasonable indicators of fraud or unauthorized use; or
• Fulfilling the order would violate applicable law or requirements of a payment provider or supplier.

If a paid order is cancelled before the product is delivered, the amount will be handled in accordance with our Refund Policy.

The product price is displayed to the customer before the purchase is completed.

Prices may change at any time due to supplier pricing, currency movements, operating costs, or market conditions. Such changes do not affect an order already accepted and processed at the correct price, except in the case of an obvious pricing error.

Payments are processed through third-party payment service providers.

Banks, card issuers, or payment providers may impose additional charges, including foreign exchange or international transaction fees. Royal Cards Jo does not control those charges.

We may temporarily place a transaction on hold for a security review.

We may also request additional information or documentation to verify the customer's identity or ownership of, or authorization to use, a payment method where reasonably necessary.

Products are delivered electronically. Delivery may include:

• Displaying a code in the user's account or order page;
• Electronically sending the code or product information;
• Delivery by email;
• Direct top-up to a game, application, or platform account;
• Adding balance to an account or identifier provided by the customer; or
• Another electronic delivery method described at the time of purchase.

A Digital Product is considered delivered once the code or product details have been displayed to the customer, sent to the designated communication channel, or the top-up, product, or balance has been successfully applied to the account or identifier provided by the customer, depending on the nature of the product.

Some deliveries depend on third-party systems, suppliers, or service providers and may therefore be delayed in certain circumstances.

If an order has not been delivered, the customer should contact customer support so that its status can be investigated.

For products requiring a player ID, user ID, phone number, email address, or other information to complete delivery, the customer is responsible for verifying that the information is correct before confirming the order.

If a top-up is successfully completed to the account, number, or identifier entered by the customer, it may not be possible to reverse the transaction or transfer it to another account.

Customers must therefore carefully review all information before completing an order.

Some Digital Products are intended only for specific countries, regions, currencies, or account types.

Before purchasing, the customer is responsible for ensuring that the product is compatible with the country, region, account, platform, and device on which the customer intends to use it.

If the customer purchases a product for an unsuitable country or region and the applicable region or restrictions were correctly disclosed before purchase, Royal Cards Jo is not responsible for the customer's inability to use the product.

Products may also be subject to additional terms established by the relevant card or product issuer.

Due to the nature of Digital Products, digital products, codes, and gift cards are generally non-returnable, non-exchangeable, and non-refundable after they have been delivered or the code has been revealed to the customer, except where applicable law requires otherwise.

This is because once a code has been delivered or revealed, we cannot guarantee that it has not been copied, used, or shared.

A customer may request cancellation before delivery, but acceptance of a cancellation request depends on the processing status of the order and whether fulfillment can still be stopped.

If we are unable to provide a paid product and it has not been delivered to the customer, the order will be cancelled and the applicable amount will be handled in accordance with our Refund Policy.

If an invalid code or a product different from the one ordered is delivered due to an error by us or our supplier, the customer must contact us so that we can verify the issue and take appropriate action.

A refund will not be provided solely because the customer:

• Changed their mind after delivery;
• Purchased the wrong product;
• Selected an unsuitable country or region;
• Entered incorrect top-up information and the top-up was successfully completed to that information;
• Does not have a compatible account or device; or
• Failed to read the product description or restrictions before purchase.

All cancellation and refund requests are subject to the Royal Cards Jo Refund Policy.

Products must be used for their intended purpose and in accordance with the terms of the relevant issuer.

Certain products may have expiration dates or restrictions relating to country, currency, account, or redemption method.

The customer is responsible for reviewing the product description and any applicable instructions or conditions before purchase and use.

Products sold by Royal Cards Jo cannot be exchanged for cash or cashed out through Royal Cards Jo.

Royal Cards Jo takes reasonable measures to protect the platform, customers, and payment service providers against fraud and misuse.

Our services may not be used for:

• Fraud or unlawful activity;
• Use of stolen or unauthorized cards or payment methods;
• Money laundering or terrorist financing;
• Evasion of applicable sanctions or legal restrictions;
• Impersonation of another person; or
• Any activity that misuses our services or those of our partners.

We may monitor transaction patterns and use automated tools or manual reviews to identify unusual or suspicious activity.

Where reasonably necessary, we may place an order on hold, reject or cancel it, request additional information, or restrict or suspend an account.

We may also take actions required by payment service providers, banks, or competent authorities.

In certain circumstances, we may request additional information or documents to verify a user's identity, payment method, or the nature of a transaction.

Verification measures may include, where appropriate, verification of account information, contact details, ownership of a payment method, or other information related to the order.

This does not mean that every customer is subject to the same verification process. Additional measures may be applied based on risk level, transaction value, usage patterns, payment-provider requirements, or applicable law.

We may withhold fulfillment until required verification has been completed.

A user may not:

• Use the Website for any unlawful or fraudulent purpose;
• Attempt unauthorized access to the Website, systems, or other accounts;
• Attempt to bypass security or fraud-prevention systems;
• Introduce malware, viruses, or code intended to disrupt the service;
• Impersonate another person or company;
• Provide false or misleading information;
• Misuse payment, refund, or chargeback processes; or
• Use our services in a manner that harms us, our customers, suppliers, or service providers.

Royal Cards Jo may suspend, restrict, or terminate an account where there are reasonable grounds to believe there is:

• Fraudulent or suspicious activity;
• Use of an unauthorized payment method;
• False or misleading information;
• An attempt to bypass security systems;
• A breach of these Terms;
• Use of the services for unlawful activity; or
• A financial or security risk to Royal Cards Jo, its customers, or partners.

An account or order may also be suspended where required by applicable law, a payment service provider, or a competent authority.

A suspension may be temporary while the necessary review is completed.

We source the Digital Products we sell from suppliers and distributors.

Individuals and independent sellers are not permitted to list products for sale directly through our platform.

Products, cards, and codes may be issued or managed by third parties, which may impose their own conditions, including geographic restrictions, expiration periods, redemption methods, or eligible accounts.

The customer is responsible for complying with the terms of the relevant product issuer.

Royal Cards Jo is not the issuer of third-party gift cards or products unless expressly stated otherwise.

All third-party trademarks, product names, logos, and trade names are the property of their respective owners.

Such marks are used on our Website for the purpose of identifying products and services offered for sale.

The display of a product or trademark on Royal Cards Jo does not imply a partnership, sponsorship, or official endorsement by the trademark owner unless expressly stated.

The Royal Cards Jo name, our logo, and original Website content owned by us are protected by applicable intellectual-property laws and may not be copied or used without permission where such rights are owned by us.

We seek to make products and services continuously available, but we do not guarantee that every product or service will be available at all times.

Product availability, prices, and processing times may change because of suppliers, service providers, maintenance, technical issues, market changes, or circumstances outside our control.

We may temporarily or permanently discontinue or suspend a product or service where necessary.

We seek to provide accurate and clear product information.

However, certain products are issued or managed by third parties, and some product information may depend on a supplier or issuer.

Royal Cards Jo is not responsible for a customer's inability to use a product because the customer selected an unsuitable region, country, or platform where the applicable restrictions were disclosed before purchase.

To the extent permitted by law, we are also not responsible for outages, changes, or restrictions imposed by third-party issuers or platforms that are outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Royal Cards Jo is responsible for handling support requests relating to orders purchased directly from us.

If there is an issue, the customer should contact us and provide the information necessary to investigate the order. This may include the order number, account information, a description of the issue, and relevant screenshots or evidence.

We may need to contact a supplier or service provider to verify certain product-related issues.

Refund requests will be handled in accordance with our Refund Policy.

Personal information is collected, used, and processed in accordance with the Royal Cards Jo Privacy Policy.

Necessary information may be shared with payment service providers, suppliers, technical service providers, and fraud-prevention providers where required to process an order, provide a service, prevent fraud, protect the platform, or comply with legal requirements.

The Website or certain services may rely on third parties, including payment service providers, suppliers, hosting providers, and technical service providers.

Use of those third-party services may be subject to their own terms and policies where applicable.

The presence of a third-party link, name, or service on our Website does not necessarily imply a partnership with or official endorsement by that third party unless expressly stated.

We are not responsible for delays or inability to provide a service caused by circumstances reasonably beyond our control, including internet outages, supplier or payment-provider system failures, natural disasters, governmental actions, conflicts, widespread technical failures, or similar circumstances.

Where reasonably possible, we will make reasonable efforts to minimize the effect of such circumstances on customer orders.

We may amend these Terms from time to time due to changes in our services or legal, operational, or security requirements.

The updated version will be published on the Website and the “Last Updated” date will be revised.

Continued use of the Website and services after amendments take effect constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Royal Cards Jo is operated by Royal Cards Jo LLC, a company registered in the State of Wyoming, United States of America.

These Terms are governed by and construed in accordance with the laws of the State of Wyoming and applicable federal laws of the United States, without prejudice to any mandatory consumer rights that may apply under applicable law.

Any dispute arising from these Terms or the use of Royal Cards Jo services shall be subject to the jurisdiction of the competent courts in the State of Wyoming, unless applicable law requires otherwise.

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that determination will not affect the validity or enforceability of the remaining provisions, which will continue in effect to the extent permitted by law.

If you have any questions, complaints, or inquiries relating to these Terms or an order, you may contact us at: