Refund Policy
Last updated: March 1, 2026
⚠️ Important Notice
Due to the nature of digital products, all sales are generally final. Please read this policy in full before purchasing.
1. General Policy
All purchases of digital game cards, top-up codes, and vouchers on GAMECARDS are considered final once the code has been delivered to your account. Because digital codes can be viewed and used immediately after delivery, we are unable to accept returns or issue refunds after a code has been revealed or redeemed.
2. Eligibility for Refund
You may be eligible for a refund or store credit in the following circumstances: (a) you were charged but did not receive your code; (b) the code delivered was invalid or expired through no fault of your own; (c) a technical error on our end caused a duplicate charge. Refunds are NOT available if you purchased the wrong product, changed your mind, or have already redeemed the code.
3. How to Request a Refund
To request a refund, contact our support team at info@royal.com within 48 hours of your purchase. Include your order number, the email address used for the purchase, and a clear description of the issue. We will respond within 1–2 business days and, if approved, process your refund within 5–7 business days to the original payment method.
4. Partial Refunds & Store Credit
In some cases, we may offer partial refunds or store credits rather than full monetary refunds. Store credit is immediately available for use toward any future purchase on GAMECARDS and never expires.
5. Processing Time
Once a refund is approved, please allow 5–7 business days for the amount to appear in your account. Processing times may vary depending on your bank or payment provider.
6. Chargebacks
If you initiate a chargeback with your bank without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to contact us first so we can resolve any issue promptly and fairly.