Refund and Return Policy

This Refund and Return Policy applies to Digital Products and services purchased directly from Royal Cards Jo, including digital gift cards, codes, prepaid cards, game and application top-ups, digital balances, and other products delivered electronically.

Because Digital Products may be viewed, copied, redeemed, or used immediately after delivery, cancellation and refund requests are subject to the conditions set out below.

A customer may request cancellation before the product has been delivered.

Cancellation is not guaranteed and depends on the processing status of the order and whether fulfillment can still be stopped before the product is delivered or the top-up is completed.

If a paid order is successfully cancelled before delivery, the applicable amount will be refunded in accordance with this Policy, generally to the original payment method where possible.

Once a Digital Product has been delivered, or its code or product details have been displayed or sent to the customer, the product is generally non-returnable, non-exchangeable, and non-refundable, except where applicable law requires otherwise.

This is because once a code has been revealed or delivered, we cannot guarantee that it has not been copied, used, shared, or submitted for redemption.

A product is considered delivered when the code or product details are displayed in the customer's account or order page, sent electronically to the customer, or when the top-up or balance has been successfully applied to the account or identifier provided by the customer, depending on the nature of the product.

If payment has been received but we are unable to deliver the product and the code has not been revealed, the top-up has not been completed, and the product has not otherwise been provided to the customer, please contact customer support.

We will investigate the order status. If we confirm that the order was not delivered and we are unable to complete it, the order will be cancelled and the applicable amount will be refunded in accordance with this Policy.

If a customer receives an invalid code or a product different from the product ordered due to an error by Royal Cards Jo or our supplier, the customer should contact us as soon as possible and provide the order number and any information or evidence reasonably required to investigate the issue.

We may need to verify the status of the code or product with the supplier, distributor, or product issuer.

If our investigation confirms that the problem existed at the time of delivery and was not caused by the customer's use, incorrect information, or failure to comply with product instructions, we will take appropriate action. Depending on the circumstances and available remedy, this may include replacement of the product or a refund.

For products delivered directly to a game account, application account, phone number, user ID, or other identifier, the customer is responsible for ensuring that all information entered is correct before confirming the order.

If the top-up is successfully completed to the account, number, or identifier entered by the customer, the transaction generally cannot be cancelled or refunded because the customer entered incorrect information.

If the top-up was not successfully completed, the customer may contact us so that we can investigate the transaction status.

The customer is responsible for reviewing the country, region, currency, platform, account type, and any other restrictions shown in the product description before purchasing.

If the product is delivered as described and the customer selected a product that is unsuitable for their region, account, device, or platform, the customer will generally not be eligible for a refund after delivery because of incompatibility or an incorrect region selection.

If the region or product information provided by us was incorrect and this prevents use of the product, we will investigate the matter and take appropriate action.

Unless applicable law requires otherwise, refunds are generally not provided where:

• The customer changes their mind after the product has been delivered.
• The customer purchases the wrong product.
• The customer selects an unsuitable country, region, or currency where the restriction was disclosed before purchase.
• The customer provides incorrect top-up information and the top-up is successfully completed to that information.
• The product is incompatible with the customer's account, device, or platform where the applicable requirements were disclosed.
• The customer fails to review the product description, usage instructions, or restrictions before purchase.
• The code has been used, redeemed, shared, or submitted for redemption after delivery.

We may ask the customer to provide reasonable information or evidence needed to verify a refund request, such as the order number, screenshots of an error message, relevant account information, or other information necessary to investigate the issue.

In some cases, verification may take additional time if we need to contact the supplier, distributor, or product issuer.

A decision will be made after reviewing the available information and the status of the order and product.

When a refund is approved, it will generally be returned to the original payment method used for the order, where possible.

The time required for a refund to appear in the customer's account may vary depending on the bank, card issuer, or payment service provider and may be outside Royal Cards Jo's control.

The amount refunded will generally not exceed the amount paid by the customer for the product concerned, except where applicable law requires otherwise.

If a customer experiences a problem with an order, we encourage the customer to contact Royal Cards Jo customer support first so that we can investigate and attempt to resolve the issue.

Royal Cards Jo reserves the right to provide relevant order, delivery, and transaction information to the payment service provider or bank when responding to a payment dispute or chargeback, in accordance with applicable law and the payment provider's procedures.

Nothing in this Policy is intended to exclude or limit any mandatory consumer right or remedy that cannot legally be excluded or limited.

Where applicable law gives a customer a mandatory right to a refund, cancellation, or other remedy, that right will apply in accordance with the law.

We may update this Refund and Return Policy from time to time due to changes in our services, supplier or payment-provider requirements, or legal or operational requirements.

The updated version will be published on our Website, and the “Last Updated” date at the top of this Policy will be revised.

For assistance with an order cancellation, refund request, or issue involving a Digital Product, please contact us at:

Please include your order number, a clear description of the issue, and any relevant information or evidence to assist with the investigation.