Refund Policy
Refund Policy for Digital Cards
Thank you for purchasing digital cards from Royal4Cards. We understand that sometimes things don’t go as planned, and we aim to provide a clear and fair refund process for our digital products.
1. General Policy for Digital Cards
Due to the nature of digital products, specifically unique, single-use codes (like game cards, gift cards, etc.), all sales are generally final and non-refundable once the digital card code has been delivered to you or displayed on your screen.
This is because once a digital code is issued and exposed, it cannot be revoked or re-sold.
2. Exceptions to the No-Refund Policy
We will provide a refund or replacement only in the following specific circumstances:
- Defective or Invalid Code: If the digital card code you received is proven to be invalid, incorrect, or already redeemed at the time of purchase, we will issue a full refund or provide a replacement code. To qualify for this exception, you must:
- Contact our customer support immediately within 24 hours of receiving the code.
- Provide clear evidence, such as a screenshot or video showing the error message when attempting to redeem the code, or a detailed description of the issue.
- Allow us a reasonable time to investigate the issue with our suppliers.
- Undelivered Code: If you have successfully completed your purchase, and the digital card code has not been delivered to your email address or displayed on your account page within 3 hours of payment confirmation, please contact us. We will investigate the delivery status and, if the code cannot be delivered, we will issue a full refund.
- Duplicate Purchase (System Error): In the rare event that our system processed your order twice, resulting in a duplicate charge and two identical codes being issued, we will refund the duplicate charge for the second code, provided neither code has been redeemed.
3. Non-Refundable Situations
We cannot offer refunds in the following situations:
- Change of Mind: You no longer want the digital card after the code has been delivered.
- Incorrect Purchase: You purchased the wrong digital card for your game or platform. Please ensure you select the correct product before completing your purchase.
- Compatibility Issues: The digital card is not compatible with your device, region, or game version (it is your responsibility to check compatibility before purchase).
- Code Redeemed by You: The digital card code has already been successfully redeemed by you or anyone else after it was delivered to you.
- Loss or Theft: The digital card code was lost, stolen, or accidentally deleted by you after delivery.
- Account Suspension/Ban: Your game account or platform account was suspended or banned, preventing you from using the digital card.
- Failure to Provide Proof: You are unable to provide sufficient evidence that the code was invalid at the time of purchase.
- Delayed Redemption: You waited an unreasonable amount of time to redeem the code and it expired or became invalid due to external factors not attributable to us.
4. How to Request a Refund (for eligible cases)
If you believe you qualify for a refund based on the exceptions above, please follow these steps:
- Contact Customer Support: Email us at admin@royal4cards.com.
- Provide Order Details: Include your order number, the name of the digital card purchased, and the date of purchase.
- Describe the Issue: Clearly explain the problem you are experiencing.
- Attach Evidence: Provide any relevant screenshots, videos, or error messages that support your claim.
5. Refund Processing
If your refund request is approved:
- Refunds will be processed to the original payment method used for the purchase.
- Please allow 5-10 business days for the refund to appear on your statement, as processing times can vary depending on your bank or payment provider.
6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes signifies your acceptance of the revised policy.
7. Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: admin@royal4cards.com
- By visiting this page on our website: royal4cards.com